Return Policy for Autumn Arie Hair Collection

Thank you for choosing Autumn Arie for your hair needs. Please review our return policy carefully before making your purchase.

All Hair Sales Are Final
At Autumn Arie, we take pride in the quality of our hair products. As such, all hair purchases are final sale. We do not offer refunds for any reason.

Exceptions
Exceptions to our final sale policy may be made for exchanges under the following conditions:
- The hair is in its original condition, unaltered and uncolored.
- Requests for exchange must be made within 7 days of receiving the product.

Exchange Process
Customers are eligible for a one-time exchange for hair of the same length, provided it meets the conditions outlined above. Exchanges for different lengths or textures may be accommodated, subject to additional charges. 

Initiate Exchange
To initiate an exchange, please contact our customer service team at autumnarieco@gmail.com. Provide your order number and details regarding the exchange request. Our team will guide you through the process.

 

• Autumn Arie reserves the right to refuse exchanges if the hair does not meet the specified conditions.
• Shipping fees for exchanges are the responsibility of the customer.
• Once an exchange is processed, the new hair will be shipped out promptly.

If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to us. We are here to assist you.

Thank you for choosing Autumn Arie for your hair care needs!

Shipping Policy for Autumn Arie Hair Collection

Thank you for choosing Autumn Arie for your hair needs. Please review our shipping policy below for information on delivery times, shipping rates, and other important details.

 

Processing Time

Orders are typically processed and shipped within 14 business days of payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.

 

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the progress of your delivery.

 

Shipping Delays

While we make every effort to ensure prompt delivery of your order, please understand that unforeseen circumstances such as weather delays or carrier issues may impact delivery times. If you experience any delays or issues with your shipment, please contact our customer service team for assistance at Autumnarieco@gmail.com

 

Shipping Address

Please ensure that your shipping address is entered correctly at checkout to prevent any delays or delivery issues. We are not responsible for orders shipped to incorrect addresses provided by the customer.

 

Signature Requirement

Some orders may require a signature upon delivery for security purposes. If you are unavailable to sign for your package, the carrier will leave a notification with further instructions for pickup or redelivery.

 

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and ensure that you receive your order in a timely manner.

 

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at Autumnarieco@gmail.com We are here to assist you.

 

Thank you for choosing Autumn Arie for your hair care needs!